When you purchase an Azure mattress from us, we will offer you a 100-Day Free Trial. You can thoroughly test out your Azure mattress in the comfort of your own home. We understand that these things can take time, so we make it more convenient for you.
The 100-Day Free Trial is a testament to our confidence. We believe you will like, if not love our mattress. In any rare case whereby you are not 100% satisfied with our mattress, simply inform us within 100 days from the day you receive it, and we will take care of the rest.
Please note that there will be a Return Trip & Admin Charges for any return and proof of purchase will be required too to facilitate this refund.
However, you will need to try out your Azure mattress for at least 30 days before deciding if you intend to return. Research has shown that our body needs at least 30 days to accustom and adjust to the new comfort feel of your new mattress. As such, this is one of our conditions.
You may like to know that each household or shipping address can only entitled to one mattress refund. After we receive the returned mattress, a refund will be generated back either to the original form of payment or other means within 7 business days.
Please be reminded that Azure reserves the rights not to proceed with the return and refund, if the application for return is beyond the specified 100 days from the date of receiving of the mattress, or the mattress is not in good condition. We require any returned mattress to be in good condition – no drool, stains or bed bugs This is necessary to curb any form of improper usage or abuse.
Please note that the 100-Day Free Trial will start from the delivery date and not the date of usage.
Enjoy your sleep, and slumber yourself in the comfort of our Azure mattresses.
For 100-Day Free Trial Claim, please click here to fill in the details and submit to us. We will get back to you upon approval
*ONLY Applicable for the following models*
1) Hotel Deluxe
2) Spinal Care
3) Cool Gel
4)Premier Comfort
